Privacy Policy

Last updated: January 2025

1. Introduction

At aindubaiticket.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

When you book tickets through our website, we collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers)
  • Booking preferences and special requirements

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website

3. How We Use Your Information

We use your information to:

  • Process and confirm your ticket bookings
  • Send booking confirmations and important updates
  • Provide customer support
  • Process payments and prevent fraud
  • Improve our website and services
  • Send promotional emails (with your consent)
  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • AIN Dubai: To process your bookings and provide services
  • Payment Processors: To securely process transactions
  • Service Providers: Who assist with email delivery, analytics, and customer support
  • Legal Authorities: When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is typically retained for 7 years for accounting and legal purposes.

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal requirements)
  • Object to processing of your information
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@aindubaiticket.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.